Trust factors matter more than just anything on a website – if you want that website to convert visitors to customers. A call-to-action / form is the first most critical aspect – and these elements of confidence are wonderful to combine directly with your calls to action.
High quality design.
Extremely easy to find contact information and easy to submit contact form Customized message to your demographic target as enclosed as possible Simple, non-technobabble language, Correct grammar and spelling Staff photos and bios.
Photos of your office or workspace
Absence of cheesy or common stock photos Free shipping, easy and easy returns and proof of a reasonable refund policy for any products you offer (if you offer any physical products).
Evidence of being made at a particular location, if that’s what your customer base values are. For example, many AUS citizens like it when they see ‘Made in the Australia’’ as they feel the money they spend is going back to their general community. Your state or municipality can also help people trust you if your product is anchored in that area.
Detailed information about your services Current, happy customers Clear and consistent pricing whenever possible. Any trade / other organizations that you are affiliated with or a member of Customer Reviews from online sources Curated testimonials.
5-star ratings, where appropriate that are visually obvious, may list the websites where you have 5-star ratings.
Visual badge for your SSL certificate or other online security badges that make it clear that it is safe to provide confidential information on your site.
A blog where you share relevant information and view expertise on your subject. This will also help Google and the public to know that your website is being maintained and refreshed frequently.
Job page and relevant open positions. Your brand ranking high in Google Results Guest posting to blogs related to your company and/or industry.
Show off your awards and certifications – If you get a few recognized certificates from your company and add them to your blog, people can understand more readily that you care about quality and your industry’s view of quality.
Photos or videos of you talking about your operation, sharing information of your job – talking about the importance of collaborating with your clients or, for e-commerce, videos describing the benefits of a specific product.
Provide case studies and speak about the different pieces of work or projects you have completed and how they prove you are the right organization prepared to support them with their business. Growing case study will address the specific challenges of a particular project and how the organization overcomes these challenges with its experience and innovation.
If you are selling goods online or building your brand, visitor confidence is key to the success of your website. Presenting your website to tourists with a website that expresses integrity and exudes confidence and honesty goes a long way towards your goals.